Returns & Exchange

Return Policy

• Customers may return a product within 7 days of purchase.
• Returns are only acceptable if the product is not used/opened and in original packaging condition.
• Customised items are non-returnable.
• GoBookStore accepts Return Request for the following reasons:
  1. Exchange your item for different size/colour
  2. Replacement for a wrong item ordered

Please note that you have to email us at enquiry@gobookstore.com.sg  before proceeding with any exchange/return.
GoBookStore will investigate your claim case, which will take 3-5 working days lead time.
Customer will bear shipping costs for returning items.

Refund Policy

• Upon receiving your item, we will inspect and notify you on the status of your returned item.
• We will notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original payment method. You will receive the refund amount within 2 weeks, depending on your bank or card issuer’s policies
• If your return is not approved, GoBookStore Customer Support will contact you to ship back the damaged goods. Customer will bear the shipping cost for this shipment.